Refund Policy
Eligibility for Refunds:
PLEASE NOTE: We unfortunately do not have order cancellation before shipping available.
- Refunds are only available for products that are defective or damaged upon arrival.
- We do not accept returns or refunds for change of mind or buyer's remorse.
Refund Process:
- Notification: If you believe you are eligible for a refund, please contact us at contactbmiwise@yahoo.com within 14 days of receiving your order.
- Evidence: To process your refund request, we require clear pictures and/or videos demonstrating the fault or damage to the product.
- Assessment: Our team will review your request and the provided evidence to determine if a refund is warranted.
- Approval: If your refund request is approved, we will provide you with instructions on how to return the item.
- Refund: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days based off of the payment method that had been used at the time of purchase.
Exclusions:
- We do not accept returns or refunds for items that have been used, damaged due to misuse etc.
- We reserve the right to refuse a refund if the returned product does not meet our eligibility criteria.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at contactbmiwise@yahoo.com. Our team is here to assist you during regular business hours. We are open Monday to Friday from 12 p.m. to 8 p.m. and weekends from 12 p.m. to 5 p.m. for your convenience.
Thank you for your understanding and cooperation.
Sincerely,
The BmiWise Team