Refund Policy

Eligibility for Refunds:

PLEASE NOTE: If you require your order to be cancelled, please let us know as soon as possible. We cannot have orders cancelled after 48 hours of payment.

• Refunds are available for products that are defective and/or damaged, as well as any missing items upon arrival. This would also apply to any items that cannot be shipped for any reason.
• Shop with confidence. If you're not completely satisfied with your purchase, you can request a return within 30 days of placing your order. Contact our customer support team to get started and we'll be happy to assist you.
• We do not accept returns or refunds for items that have been used, damaged due to misuse etc.
• We reserve the right to refuse a refund if the returned product does not meet our eligibility criteria.

Refund Process:

If you believe you are eligible for a refund, please contact us directly at contactbmiwise@yahoo.com within 30 days of receiving your order.

To process your refund request, we require clear pictures and/or videos demonstrating the fault or damage of the product. Please send these along with your request to contactbmiwise@yahoo.com.

If your refund request is approved, we will assist you in the completion of your refund. We may require that you return the defective and/or damaged item. You will receive instructions on a return accordingly. Please provide your tracking number alongside the item.

If approved, your refund will be applied to your original payment method used at the time purchase, within 5-7 business days (depending on your financial institution).

Contact Us:

If you have any questions or concerns, feel free to contact us via chat or at contactbmiwise@yahoo.com. Our team is here to assist you.

Thank you for your understanding and cooperation.

Sincerely,

The BmiWise Team